800 2791 9106
+507 836 5888
+1 805 590 4460
HOW DOES IT WORK?
What is it?
It is the easy-to-use way to communicate any conduct that goes against our Code of Ethics, here you will feel heard without fear of reprisals.
Procedure for reporting
Use the medium where you feel most comfortable, whether you require personalized attention or if you need to do it on your own.
Create your report
Have the following information at hand: information on who was involved, how, where, and when the events and when the events occurred.
Consult and follow-up
Get involved in the process of your case by constantly following up on messages that your case managers may send you.
Frequently Asked Questions
-
Will there be any retaliation for making a report?
In our Code of Ethics we state our commitment to non-retaliation, which is a policy of our company. It is our responsibility to protect and respect the integrity of both the whistleblower and the reported. EthicsGlobal's intermediation guarantees the confidential handling of information.
-
How can I follow up on a report I have filed?
When you submit a question or report, the system will provide you with a tracking code. To do so, you will need to enter this number on the main screen of this portal. We suggest you review the status of the report to view any changes in status or to address information requests.
-
After filing a report, will I be informed of the resolution?
The company will only inform the informant of the status of the investigation. The content and results of the investigation are confidential.
-
What kind of information or data is needed to use the Ethics Line?
When submitting a report, you will be asked to provide information about the event or situation in as much detail as possible. In order to better investigate your report it is recommended:
- Provide the full name and position of those involved.
- Name the person or persons having knowledge of the facts (Witnesses).
- Describe the place and date where the events occurred.
- If possible, carry items that can serve as evidence.
- Write a detailed account of how the events took place.
-
How long will it take to resolve a report that has already been made?
EthicsGlobal sends the information to the corresponding Ethics Committee within a maximum of 24 hours after the report has been made; due to the complexity of each particular case, the Ethics Committee will determine the investigation and resolution times for the reports made.
-
When should I use the Ethics Line?
When you become aware of, are informed of, or are involved in a situation that violates any ethical behavior. As well as, when you have concerns or suggestions about an ethical or compliance issue that you would prefer to be handled by the Ethics Committee rather than directly with your manager or another person at work. The decision to use the Ethics Line is entirely voluntary.
-
What happens if after I submit my report I want to provide more information?
At any time, a whistleblower may access the Ethics Line using the tracking code to provide new information, or report a reoccurrence. The new data provided may be incorporated while the investigation is ongoing.
-
Why report?
Our purpose is to generate an environment of respect and law, as well as to carry out our operations within the framework of ethics and integrity. As a listening channel, based on your reports we will be able to improve our system, take action on what we are not aware of and that could negatively affect the Company.
-
What are the benefits of the Ethics Line?
Develops and strengthens a culture of ethics, improves the work environment, and encourages the use of irregular conduct reports through a safe and reliable, objective and independent means, with the main objective of providing a professional and quality service for users of the ethics line service.
-
What happens if I observe or witness a violation of the code of ethics and do not report it?
All Covered Personnel of the Company are responsible for immediately reporting violations of the Code of Ethics, as well as any other violation of the law or internal policies. If you become aware of, observe or witness any misconduct and fail to report it, you may be subject to serious disciplinary action by the Company.
FOLLOW UP TO YOUR REPORT
On the Ethics Line, it is possible to keep in touch with the people in charge of your case and have a conversation with them anonymously. With your tracking folio, keep in touch with your organization and stay informed about the progress of your report.
Report information
Message box
Pending review
Report number:
Add additional information to the report
Add documents, videos, audios, photographs that complement the complaint
Drag and drop files here, or select a file
Enter your folio to track your report:
Know the status of the investigation.
Provide additional information or involvement.
Upload evidence such as: videos or images.
Notify if there are retaliations or reoccurrences
DOWNLOAD OUR APP
Our ReportChannel App is unique so that you can use it 24 hours a day, 365 days a year. Here you can make calls or chat, but if you wish you can also fill out the questionnaire that will take you by the hand. Use it, it's time to listen to you.
